Returns & Exchanges
If you are dissatisfied with an item purchased from our website you may return it to us for a refund, replacement or exchange provided that the conditions of our Returns & Exchanges policy have been satisfied. Exchange will only be allowed once and you cant request for a refund afterwards.
ORDER ON DELIVERY: The customer is allowed to inspect the goods on delivery and if the parcel is incorrect, can liaise with the online customer services department to have it returned and your payment reimbursed.
COOLING OFF PERIOD, GOODS NOT FIT FOR PURPOSE: Below is the Rock T’s returns policy. Rock T’s will allow a return on an item/s of merchandise returned within 7 days of date of delivery /receipt provided that: The original invoice is presented on return as proof of purchase. The item has not been worn or used. The item is in its original condition and packaging. The item is returned in the country of purchase. Customers are entitled to return their purchase together with their original receipt within 7-days of purchase and receive a refund for the items returned. Sale items will not be accepted for a refund or exchange. We are committed to processing returns and refunds as quickly as possible. EFT refunds can take up to 5 working days after receipt of items. Payments refunds can take up to 7-10 working days after receipt of items.
EXCEPTIONS: No returns of Face Masks will be permitted. No returns of Final End of Season Sale and discount items that use a voucher code will not be permitted. No returns of Gift Cards will be permitted.
As we use Click Away couriers for returns, you will receive an SMS stating that Click Away will collect your parcel. You will receive a waybill via e-mail - please supply this waybill to the Click Away representative along with the parcel you are returning. Click Away will now return your parcel to our warehouse to process your return. Returns via a courier are charged at a fee of R90 per parcel for main centre(Johannesburg, Durban, East London, Port Elizabeth,
George, Cape Town, and Bloemfontein.). Out lying areas will cost R100. The original courier fee will not be refunded. If you receive a refund, the cost of return shipping will be deducted from your refund. You will only be refunded for the items and not the courier costs in involved.
EXCHANGES: If you'd like a different size, you can exchange the item (It must be the same design, can’t be another design). If you exchanging the courier cost will be at our own expense.