Terms & Conditions
The rockts.net website is operated from within South Africa.
The Prices on the website are in South African Rand (R).AGREEMENT
By accessing or using the rockts.net website you agree to be legally bound by the following conditions.
PRIVACY
We completely respect your privacy at rockts.net. We will never sell, rent or give away your name, e-mail or address to anyone - ever. We may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.
SHIPPING INFORMATION
We ship both within South Africa and to most places in the rest of the world on request.
Order confirmation
When you submit your order to us, you will receive an e-mail confirming that we have received your order and are processing it. Please contact us if you do not receive an e-mail from us within two business days of placing your order.
Shipping confirmation
You will then receive a second e-mail from us at some point to notify you as soon as your order has been shipped. This second e-mail should include tracking information.
Item not in stock
If an item is not in stock, you will be notified and be given the opportunity to either backorder, substitute or cancel.
Delivery
When you click “Check Out” on your invoice you will be asked to select the shipping method and the amount will be added to your invoice.
RETURNS & EXCHANGE POLICY
Returns: Our quality control measures will guarantee you full satisfaction on your product of choice, however, if you would like to return your merchandise, we will gladly assist you with the process. Please review the guidelines below prior to your return to ensure that your merchandise will be qualified for a return/refund.
Return Guidelines:
Merchandise must be returned within 7 days of the date that it was received . If its past 7 days you will not be grated a refund or exchange.
Merchandise must be in new /unused condition.
We are not able to accept products which have been washed, worn, or damaged.
We are not able to accept CDs. DVDs and / or clearance/sale items.
Shipping cost & shipping related fees incurred are non refundable.
Order Cancellation. All cancellations must be approved by the Seller. Restocking charges will be determined based on whether the product is a stock versus a non-stock item. A minimum restocking charge of twenty percent (20%) of the net price will apply.
SECURITY
Ordering from rockts.net is safe and secure. From the moment you enter our "checkout", you are on a secure server, using what is called SSL (secure socket layer) technology - the industry standard - and VCS payment portal, among the best software available today for secure commerce transactions.
It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
DISCLAIMER
rockts.net endeavours to provide accurate and up-to-date information on this site – but neither rockts.net nor any of its employees or associates can be held responsible for errors, or for any damage caused as a result of the use of, or inability to use, this site or any sites linked.
COPYRIGHT
All original material on this site is the intellectual property of rockts.net cc and is protected as such by South African and International Intellectual Property Law.
DISPUTES
Any dispute of whatsoever nature arising out of this agreement concerning any of the rights and/or obligations of any party thereto, either during the currency of the agreement or after the completion or cancellation thereof, including any dispute as to the validity of the agreement, is hereby referred to the arbitration and final decision of a single arbitrator who shall be appointed by agreement between the parties, or failing agreement at the request of either party by the Chairman for the time being of the Association of Arbitrators, and the parties agree to accept his award as final and binding upon them. The arbitration will be conducted under South African law.
The cancellation of this agreement by either party for whatever reason shall not affect the validity of this clause